Receive alerts for potentially upset callers.
Provide immediate feedback and training.
Intelligently identify customers by call history.
Optimally route callers to the right agent.
Improve the caller experience with custom routing solutions.
Quickly boost connection and conversion rates.
Securely exchange sensitive information over the phone.
Detect, isolate, and remove sensitive data from recordings.
Monitor facial expressions in real time.
Provide immediate feedback on live calls.
Receive text or email alerts for mishandled calls.
Quickly follow up with callers to salvage appointment opportunities.