Accurately attribute calls based on each staff member’s unique speech melody.
Increase accountability with performance tracking.
Identify potentially dissatisfied or upset callers.
Receive alerts to provide proactive outreach and resolution.
Search for specific words to uncover exactly what callers ask for.
Optimize business schedules and customer offerings.
Monitor facial expression in real-time.
Provide immediate feedback on live calls.
View each voicemail’s most important details.
Easily follow up with callers’ needs.
Securely exchange sensitive information over the phone.
Detect, isolate, and remove sensitive data from recordings.
Detect and block spam calls before they hit business lines.
Capitalize on legitimate calls that present real business opportunities.
Receive text or email alerts for mishandled calls.
Quickly follow up with callers to salvage appointment opportunities.