Enhancements to Search for a Call

The Search for a Call page has new visual and practical updates to make it easier to find the calls you're looking for.

In addition to cleaner visuals, you can now:

  • Search for a customer phone number in less clicks (at the top left of the Search page)
  • Filter to show only calls you have not seen or that no users have yet seen
  • Filter to show only inbound or outbound calls
  • Find any unassigned calls by selecting Unassigned under Agents

Additionally, users with access to more than one account can now select the account(s) to pull calls from the Search for a Call page.

For additional training or questions, reach Call Box Support at callbox.com/support or 214-446-7867.