Blog The Phone Bridge Advantage: How This Simple Tool Can Transform Your Healthcare Practice Healthcare practices with bridges have a higher call connection rate than those without. Read now to learn how to harness this powerful tool!
E-Book How To: Expertly Navigate a Patient Call from Consideration to Appointment Download to uncover how well-crafted word tracks can make a significant difference in ensuring positive and impactful conversations with your patients!
Blog Connecting the Dots: The Importance of Call Connection at Your Healthcare Practice Read more to learn why call connection is essential to your practice, and how you can improve your connection rate.
Research Study 4 Research-Driven Strategies to Improve Appointment Conversions Call Box data analysts researched thousands of healthcare practices to pinpoint four data-driven tactics you can implement to see a spike in your appointment conversions over the phone.
Blog 5 Front Desk Tips to Enhance Patient Experience In this blog, we go over five phone tips that the front desk can use to improve your practice's bottom line.
E-Book Your Cheat Sheet to Master the GA4 Transition Download this FREE Cheat Sheet to ensure your team is mastering the GA4 transition.
Blog 5 Soft Phone Skills That Prove Technology Can't Replace the Phone This blog goes over 5 soft phone skills that can't be replaced by technology that your practice can use to improve patient experience.
INDUSTRY REPORT Taking a Closer Look: 5 Insightful Healthcare Phone Trends from 2022 In this highly anticipated industry report, Call Box provides the top phone trends of 2022 compiled from thousands of phone calls across hundreds of practice partners.
Blog 3 New Year's Resolutions Your Practice Needs to Set in 2023 In this blog, we go provide three realistic yet ambitious goals your practice can set for the new year and which Call Box tool can help achieve them.
Guide The 5 Need-to-Know Proper Phone Handling Techniques for Your Practice Download this FREE guide to learn all 5 proven techniques that will ensure your staff is fully equipped to handle the phones!
Case Study Consistency is Key with 123Dentist In this case study, we explain how 123Dentist practice locations not only maintained a consistently high average call connection rate but also saw dramatic improvements in call connection performance.
Blog Holiday Preparations: Get Ready for 2023 with the Phones This blog goes over three ways your practice can use the phones to increase appointments scheduled and boost patient experiences so you can rest assured business will be booming after the holidays.
Blog Proven Word Tracks for Answering Four Tough Patient Scheduling Objections Use these word tracks to prepare and train your staff to expertly guide patients to an appointment and navigate objections when it comes to scheduling.
Data Study 5 Phone Trends Dictating Appointment Outcomes In this FREE data study, Call Box compiles top phone trends based on new and existing patient appointment outcomes from 2020 to 2022 by analyzing thousands of practices' phone metrics.
Blog Missed Connections: Uncovering the 'Why'? This blog explains the three steps to take to better understand why your calls are not connecting.
Blog 3 Phone Tips to Help Take Advantage of Back-to-School Season This blog provides three phone tips dental practices can use in order to increase patient bookings, enhance patient experiences, and earn more revenue during the back-to-school season.
Blog Phoneside Manners: 4 Strategies to Improve Patient Experience with Proper Phone Etiquette In this blog, we go over the importance of phoneside manners and provide four strategies to assist your team with proper phone etiquette and set your practice up for success.
E-Book 5 Steps Every Growing DSO Needs to Take After Acquiring a New Location for a Seamless Transition Download this FREE e-book to learn about five in-depth strategies to help prepare your new dental practice for success.
Blog The Quality of Your Data Matters In this blog, we explain how Call Box's technology leverages the phone to improve phone processes, increase booked appointments, and enhance patient experiences.
Blog Overcoming Objections: 3 Ways to Increase Appointments Scheduled In this blog, we put together the three top tactics to combat common objections and boost appointments scheduled.
Blog 3 Ways to Make Increased Call Volume a Growth Opportunity, Not a Hassle This blog goes over three ways you can make sure your practice is capitalizing on the increase in call volume and own the phone (instead of letting it own you).
Own the Phone Tips 2021 Data Study In this exclusive data study, Call Box examines key phone handling trends from more than 1,800 healthcare practices to present the top five industry-wide phone trends of 2021.
Blog 4 Ways to Improve Patient and Staff Experience Learn how Call Box and NexHealth work together to help improve your patient and staff experience and take your practice to the next level.
Blog How the Industry 10DLC Initiative Affects Texting Your Customers In this blog, we explain what the 10DLC initiative is and why it is required for text-enabled phone numbers.
E-book Resolving a Declining Trend in Healthcare Practices' Call Connection Performance This e-book offers straightforward strategies to improve call connection and shares why your practice should care about connecting on the phone.
Data Study The Top 5 Phone Trends of 2020 This data study presents the top five phone trends of 2020 and shares specific data points to better understand how your practice's phone metrics compare to industry averages.
Blog Reducing Cancellations by Setting Clear Expectations on the Phone This blog goes over five proven recommendations to expertly leverage the phone to reduce last-minute cancellations and no-shows.
Own the Phone Tips Best Practices for Bridges Call Box offers its clients customizable bridges to be placed on any Call Box tracking line. In this guide, we go over five best practices to keep in mind when creating a bridge.
Data Study How Accountability Impacts Scheduling The data presented in this study demonstrates the importance of holding each team member accountable for his or her individual phone performance in order to optimize call outcomes.
Data Study How Healthcare Practices are Managing a 69% Increase in Calls with Fewer Resources In this data study, we show how healthcare practices handled a 69% increase in call volume in 2020 and also suggest 6 ways to effectively handle high call volume.
Blog 3 Steps to Optimize Your Front Desk by Leveraging the Tracking Line Summary This blog goes over the importance of keeping a watchful eye on call trends in order to staff your team appropriately to ensure every patient caller is helped.
Blog The Top 4 Features Offered by Cloud Phone Systems You'll Actually Use This blog goes over four of the top features offered by cloud-based phone systems that healthcare practices are leveraging to effectively communicate with patients and enhance the caller experience.
Blog 3 Ways to Uncover Your Practice's Missed Patient Opportunities In this blog, we suggest three ways you can use Call Box to follow up with missed patient opportunities.
Blog Arm Your Practice with a Phone System Designed for Flexibility This blog explains how Call Box provides a flexible cloud-based phone system that is smarter, simpler, and more dependable.
Blog Reduce Patient Hold Time Learn how you can alleviate patient hold time by utilizing Call Box's tracking line summary report.
Data Study Optimizing Dental Marketing to Grow Your Bottom Line This data study provides clarity into the ideal methodologies for measuring marketing success, approaching various marketing mediums, and optimizing call outcomes.
User Guide Building an Effective Phone Script Learn the five essential steps to build a phone script for your practice.
Data Study The Defining Dental Phone Trends of 2019 Call Box conducted an in-depth study to reveal the most pivotal dental phone trends of 2019.
Own The Phone Tips Front Desk Checklist For Booking Success This checklist gives a list of steps your front desk staff should use in order to successfully set patient appointments.
Case Study Appointment Case Study This one pager shows the importance of human reviews to identify patient appointment opportunities.
Resource Combating Spam Calls Learn how Call Box combats spam calls so that your practice can focus on patient calls without distractions.
Booklet Feedback Loop Booklet Learn about the feedback loop and how your practice can track phone performance to improve your phone skill metrics.
Guide CRISP Phone Skills This guide gives a quick overview of CRISP and how it can be used to improve your practice's phone skills.
Guide Outbound Best Practices Follow this six-step guide to reconnect with lost callers (and book more appointments!)
Case Study Phone Handling Case Study In this case study, we discovered that dentists would see a significant increase in booked appointments if they could simply get better on the phone.
Interactive Calculator What is the Phone Costing You? Automatically see how much revenue you could be missing out on by doing nothing to improve on the phone.
E-Book 4 Tips to Boost Revenue at Your Orthodontic Practice This guide goes over 4 tips of how to use the full potential of the phone to increase revenue at your practice.
Cheat Sheet Phone Skills Cheat Sheet This cheat sheet helps improve your phone skills using Call Box's CRISP methodology.
Guide Booking Tough Patients Guide Use this in-depth guide to learn how to schedule appointments for different types of difficult patients.
Guide Call Tracking 101 Guide In this guide, learn about the numerous benefits call tracking has for your practice and your patient experience.