Front Desk Guide to Booking Tough Patients

Is your office missing out on new opportunities because patients always seem to have the same objections?

Your goal with every phone call is simple: secure the appointment and build trust and confidence from the very first conversation. While the goal seems straightforward, it takes practice and intentional effort to build exceptional phone skills. With the right preparation and tools in your back pocket, you can feel confident and prepared to handle any scheduling conversation that comes their way.

Download to uncover:

Strategies for managing appointment availability, minimizing overbooking, and handling scheduling conflicts

6 'tough-to-book' patient types and how to best cater to their unique needs

Proven word tracks you can utilize to book more appointments with tough patients

Actionable tips to train your team to be experts on the phone

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