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CALLER EXPERIENCE
Call Box provides businesses with the tools to ensure your customers receive an optimal caller experience and seamless call flow on every interaction over the phone. This leads to desired call outcomes and stronger customer relationships.
Sentiment Detection

Receive alerts for potentially upset callers.

Provide immediate feedback and training.

Receive an alert when Call Box detects a potentially upset or dissatisfied caller. Sentiment Detection uses artificial intelligence to analyze a caller's tone of speech, cadence, rhythm, and volume. This allows managers to proactively reach out to customers who had a poor experience and salvage customer relationships. Gain insight into staff members' phone performance to provide more immediate feedback.
Dynamic Customer Recognition

Intelligently identify customers by call history.

Optimally route callers to the right agent.

Intelligently identify return callers based on inbound and outbound call history. Appropriately route callers to the agent who has the highest predicted success of handling the call to ensure customers are helped in a timely and effective manner.
Optimal Call Routing

Improve the caller experience with custom routing solutions.

Quickly boost connection and conversion rates.

Determine the most appropriate and efficient routing solutions that provide a seamless call flow and improved call experience. Connect callers more effectively with a variety of routing options such as phone trees, round robins, and scheduling features that lead to increased call conversions.
Sensitive Information Removal

Securely exchange sensitive information over the phone.

Detect, isolate, and remove sensitive data from recordings.

Protect sensitive customer information such as credit card and social security numbers -- Sensitive Information Removal detects and erases them from call recordings to ensure customer data is securely exchanged over the phone.
Facial Expression Detection

Monitor facial expressions in real time.

Provide immediate feedback on live calls.

Make caller experience top of mind for each staff member. Real-time facial monitoring and feedback on live calls help employees remember to smile, improve tone, and operate with the highest level of customer service.
Missed Opportunity Call Alerts

Receive text or email alerts for mishandled calls.

Quickly follow up with callers to salvage appointment opportunities.

Proactively receive text or email alerts when callers do not connect with your team, convert into a scheduled appointment, or have an optimal caller experience. When Call Box reviews a call and determines a customer may require follow-up, a designated manager or staff will receive an immediate text or email alert with the missed opportunity call. This allows your team to quickly follow up with callers who fall through the cracks and salvage appointment opportunities that would have otherwise been lost.
Sentiment Detection
Receive an alert when Call Box detects a potentially upset or dissatisfied caller. Sentiment Detection uses artificial intelligence to analyze a caller's tone of speech, cadence, rhythm, and volume. This allows managers to proactively reach out to customers who had a poor experience and salvage customer relationships. Gain insight into staff members' phone performance to provide more immediate feedback.
Explore our solutions
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Learn more about Call Box's solutions for optimizing caller experience.
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