Sentiment Detection
Receive an alert when Call Box detects a potentially upset or dissatisfied patient caller.
Sentiment Detection uses artificial intelligence to analyze a caller’s tone of speech, cadence, rhythm, and volume. If Call Box identifies a potentially dissatisfied patient, we’ll send an alert to the appropriate individual.
Sentiment Detection allows providers to:
- Interpret a patient’s tonal highs and lows throughout the call.
- Proactively reach out to patients who have a poor phone experience.
- Salvage appointments and patient relationships.
- Gain insight into staff members’ phone performance to provide more immediate feedback.
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