Proven Tips to Build and Implement an Effective Phone Script for Your Practice
Patients are calling. Is your staff fully prepared to expertly handle scheduling conversations in the midst of a hectic office environment?
Preparation is key when it comes to expertly handling patient phone calls. Considering the many responsibilities of your staff, it's no wonder many practices drop the ball when it comes to providing patients with an optimal phone experience that consistently leads to booked appointments.
In this FREE guide written by Call Box's VP of Consulting Strategy, Matt Cooke, you'll learn:
Five proven steps to develop a customizable phone script.
Essential tips to provide staff with ongoing phone training.
Sample word tracks and verbiage to implement immediately.
Specific phone techniques that result in increased appointments.
The importance of preparation when it comes to handling scheduling conversations.
Download the FREE guide now!
Prior to his last 5 years with Call Box, Matt worked at Epic Systems and has consulted with healthcare organizations of all sizes across the United States. Specializing in communications, change management, and enterprise growth, he is passionate about fusing technology and people to improve patient outcomes and experiences.