Onboarding for Retention:
How to Engage New Phone Handling Staff from Day One

Whether your patient calls are handled by a call center or front desk staff, you've undoubtedly encountered the need to onboard and train new hires. Often, the initial onboarding process with phone handling staff is a brief, lackluster training that provides minimal on-the-spot instruction.

With turnover rates for call center and front desk staff skyrocketing, it's critical to develop an onboarding strategy that is engaging to new hires, yet also teaches the practical skills needed to excel on the phone. By building an intentional onboarding plan that incorporates a clear growth path, you will not only set your team up for long-term success, but also provide your patients an optimal caller experience.

In our exclusive webinar, Matt Cooke and Corey Johnson will offer specific recommendations to create a top-notch onboarding process for your phone handling staff. They'll provide proven techniques to motivate your new hires and set insightful goals for ongoing improvement.

In this webinar, you'll learn how to:

Set clear expectations and performance targets with new hires.
Introduce and role-play custom scripts.
Develop a growth path that aligns with organizational goals.
Use data to instill accountability and motivate staff.
Conduct effective one-on-ones that reinforce onboarding objectives.
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Prior to his last 5 years with Call Box, Matt worked at Epic Systems and has consulted with healthcare organizations of all sizes across the United States. Specializing in communications, change management, and enterprise growth, he is passionate about fusing technology and people to improve patient outcomes and experiences.

For the past 7 years, Corey has worked with thousands of organizations to increase their bottom line through enhancing phone handling and converting more opportunities. Corey earned his MBA from the University of Delaware and graduated from UNC where he studied how the power of data can affect organizational change.