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Everything Just Changed for Automotive Call Tracking
To help dealers truly Own The Phone, Car Wars just released dozens of new AI tools and moved away from add-ons. Now, every feature comes standard: Sales, Service, AI.

Dallas, TX (PRWEB) SEPTEMBER 05, 2018 -- Car Wars has just raised the bar by unleashing all of their features standard in one package. Clients will now be provided with Car Wars' entire suite of features, no more holding back. It is everything your dealership needs to be CRISP on every call.

  • Help customers, quicker: dynamic customer recognition, most qualified routing, relevant caller info on live calls and CDK DMS dip for service info

  • Do more with existing opportunities: Missed Opportunity Alerts, Caller Sentiment Detection, texting, sensitive information removal and keyword detection and Search

  • Gain comprehensive insight: CRISP Reporting, voice recognition, caller gender detection, foreign language translation, voicemail transcription and call recaps

  • Actively improve phone performance: Call Box, Daily Agent Stats Report, Car Wars Edge, listen in to Live Call, Agent Talk Time Analysis and facial expression detection

“This changes everything,” said Mike Haeg, Car Wars' Vice President of Automotive. “With human reviews, AI and CRISP metrics, Car Wars helps help Sales and Service departments respond to customers quicker, gain insight, capitalize on opportunities and actively improve phone performance. Get ready to provide an all-inclusive phone experience -- it's time to unleash your dealership's potential.”

Now, Sales and Service departments have everything necessary to help them Own The Phone. No more excuses and no more lost revenue. Increase your bottom line with Car Wars.

Are you ready? We can't wait to see the success you have with Car Wars.

About Call Box

As the leading provider of comprehensive phone solutions, Call Box believes the phone should be an asset to your organization, not an overwhelming liability to manage. Being top-notch on the phone shouldn't be complicated or time-consuming. That's where Call Box comes in. Call Box leverages human reviewers and artificial intelligence to track, review, and analyze 100% of the calls generated by thousands of healthcare practices. This allows managers to gain in-depth, actionable insight into the outcome of their calls to connect with more patients, improve caller experience, and convert more appointments opportunities.

For more information regarding Call Box, please contact us at content@callbox.com.
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Call Box Protects Practices From Spam Call Surge During Mid-term Elections
As an industry leader in telephony solutions, Call Box leverages machine learning and proprietary algorithms to stop spam before it even reaches a practice's lines.

DALLAS, December 14, 2018 -- Have you been getting a lot of spam calls on your personal phone in recent months? It's not your imagination, and you're not alone. During elections, spam calls reach record highs with some cities receiving upwards of 200 million spam calls in a single month. This is a drop in the bucket compared to the 30.5 billion robocalls Americans received in 2017 alone.

Spam isn't a new problem, and many people ignore those random number calls they get on their personal cell phones each day. But when it comes to a practice that relies on the phone as a source of revenue, ignoring an unknown number is simply not an option.

Aside from disrupting practice operations and skewing marketing data a practice collects from the phones, phone bills tend to increase dramatically during high spam months -- especially election season. "Spam impacts all of our bottom lines," said Konrad Eysink, Lead Telephony Technician at Call Box. "Call Box recognized this early on and as such has aggressively fought spammers. Through the implementation of sophisticated processes, we identify spam calls and can stop them dead in their tracks before our clients are impacted."

Most people know what spam is, but many do not understand how people are using it to game the system and add billions to phone bills every year. Bad actors profit from spam by forming small telephone companies and collecting the fees paid by legitimate phone providers on toll-free numbers. Many use robo-dialers to call across state lines and avoid prosecution from state governments, pushing the burden of catching spammers to the national government. Although many laws exist to combat spam, a law is only as strong as its level of enforcement allowing spam to run rampant as federal agencies struggle to keep up. Because the public expects to receive political calls during campaign season, spammers have the perfect cover to hit more numbers than usual and attack the phone lines without being caught. Many of the "political recordings" you might hear on your personal cell phone are not from political campaigns at all; they're just fraudulent recordings from spammers taking advantage of this public belief.

Call Box uses a proprietary algorithm based on call patterns to preemptively detect and block spam before it even hits a practice's lines. The algorithm, which has had years of success in blocking calls of this nature, looks at call origin, call termination, time of day, call volume, repetition, and in-call activity to predict which originating phone numbers are likely spam. Call origin, for example, is a valuable factor in flagging spammers, due to the frequent spam tactic of placing calls across state lines. Machine learning refines Call Box's model for spam detection, allowing Call Box to keep up with sophisticated spammers whose methods are constantly changing. These processes work together to add spam numbers to a blacklist, blocking them from future attempts.

Aside from protecting clients, Call Box works to proactively stop spam at a larger scale by advising national-level agencies on spam patterns and deterrence. Call Box is a trusted partner of the FBI and FCC on matters involving telephony violations.

Although technology has enabled bad actors to take advantage of the system, it has also evolved to better combat them. Call Box is constantly implementing new methods to ensure that progress in stopping spam moves faster than it does for those creating it.