Determine the most appropriate and efficient routing solutions that provide a seamless call flow and improved call experience. Connect callers more effectively with a variety of routing options such as phone trees, round robins, and scheduling features that lead to increased call conversions.

Protect sensitive customer information such as credit card and social security numbers -- Sensitive Information Removal detects and erases them from call recordings to ensure customer data is securely exchanged over the phone.

Proactively receive text or email alerts when callers do not connect with your team, convert into a scheduled appointment, or have an optimal caller experience. When Call Box reviews a call and determines a customer may require follow-up, a designated manager or staff will receive an immediate text or email alert with the missed opportunity call. This allows your team to quickly follow up with callers who fall through the cracks and salvage appointment opportunities that would have otherwise been lost.