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Everything Just Changed for Automotive Call Tracking
To help dealers truly Own The Phone, Car Wars just released dozens of new AI tools and moved away from add-ons. Now, every feature comes standard: Sales, Service, AI.

Dallas, TX (PRWEB) SEPTEMBER 05, 2018 -- Car Wars has just raised the bar by unleashing all of their features standard in one package. Clients will now be provided with Car Wars' entire suite of features, no more holding back. It is everything your dealership needs to be CRISP on every call.

  • Help customers, quicker: dynamic customer recognition, most qualified routing, relevant caller info on live calls and CDK DMS dip for service info

  • Do more with existing opportunities: Missed Opportunity Alerts, Caller Sentiment Detection, texting, sensitive information removal and keyword detection and Search

  • Gain comprehensive insight: CRISP Reporting, voice recognition, caller gender detection, foreign language translation, voicemail transcription and call recaps

  • Actively improve phone performance: Call Box, Daily Agent Stats Report, Car Wars Edge, listen in to Live Call, Agent Talk Time Analysis and facial expression detection

“This changes everything,” said Mike Haeg, Car Wars' Vice President of Automotive. “With human reviews, AI and CRISP metrics, Car Wars helps help Sales and Service departments respond to customers quicker, gain insight, capitalize on opportunities and actively improve phone performance. Get ready to provide an all-inclusive phone experience -- it's time to unleash your dealership's potential.”

Now, Sales and Service departments have everything necessary to help them Own The Phone. No more excuses and no more lost revenue. Increase your bottom line with Car Wars.

Are you ready? We can't wait to see the success you have with Car Wars.

About Call Box

As the leading provider of comprehensive phone solutions, Call Box believes the phone should be an asset to your organization, not an overwhelming liability to manage. Being top-notch on the phone shouldn't be complicated or time-consuming. That's where Call Box comes in. Call Box leverages human reviewers and artificial intelligence to track, review, and analyze 100% of the calls generated by thousands of healthcare practices. This allows managers to gain in-depth, actionable insight into the outcome of their calls to connect with more patients, improve caller experience, and convert more appointments opportunities.

For more information regarding Call Box, please contact us at content@callbox.com.
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Call Box Announces Automotive Leader Stephane Ferri as Chief Executive Officer

DALLAS, November 1, 2023 — Call Box, a leader in call tracking and analytics and parent company of Car Wars, announced today that Stephane Ferri has joined the company as Chief Executive Officer. In his new role, he’ll focus on continuing the growth of Car Wars and Call Box brands, including growth in new verticals, increased penetration in the automotive market, and further adoption of artificial intelligence in Call Box’s suite of products.

Mr. Ferri brings a wealth of automotive knowledge with him, having 23 years of experience in the automotive industry, most recently as the CEO of PureCars. Prior to that, he served as a Strategic Advisor for the Presidio Group, a banking firm serving the automotive retail sector, and senior leadership positions at Flexdrive, Cox Automotive Inc, and Asbury Automotive Group.

“While Stephane’s extensive automotive experience will help Call Box and Car Wars continue to expand our automotive client-base, his experience in technology and leadership throughout his career will aid Call Box in expanding its footprint in other industries and maintaining a technical advantage over the competition,” says Jack Doege, Board Member of Call Box.

About Car Wars

Car Wars leverages human reviews, artificial intelligence, and CRISP metrics to equip Sales and Service departments with everything they need to Own the Phone. By listening to and categorizing every inbound and outbound call at a dealership, Car Wars provides managers with insight into how every call is handled, alerts them when an opportunity needs attention, and actively improves phone performance in both sales and service.