Overcoming the Sales Mentality on Patient Calls

Self-Study Webinar

Hours Awarded: 0.5 Credits

Description: Master essential strategies to assist staff in converting calls into appointments and ensure your agents are inviting patients into the practice on every call.

Educational Objectives:

How to recognize and overcome the "Ask Jeeves" mentality

How to reframe your idea of "sales"

Why asking for the appointment matters

Best practices for extending appointment invites

How to track your request performance

Training recommendations for requesting appointments

Marketing's effect on request performance

Costs: Free Prerequisites: None Avaliable: Nov. 18, 2019 - Nov. 18, 2021 Teaching Method: Self-study Educational Method: Self-study AGD Subject Code: 550 Program Provider: Call Box Entity Providing Commercial Support: Call Box

Matthew Cooke

VP of Consulting Strategy

Matthew Cooke is the Vice President of Consulting Strategy at Call Box. For the past 5 years, Cooke has worked with thousands of dental organizations to improve their strategic operations, optimize their caller experience, capitalize on marketing efforts, and streamline operational workflows.

CE Zoom LLC, is designated as an Approved PACE Provider by the Academy of General Dentistry. The formal continuing education programs of this program provider are accepted by AGD for Fellowship, Mastership and membership maintenance credit. Approval does not imply acceptance by a state or provincial board of dentistry or AGD endorsement. The current term of approval extends from 1/1/18 to 12/31/21. Provider ID # 373236

This activity has been planned and implemented in accordance with the standards of the Academy of General Dentistry Program Approval for Continuing Education (PACE) through the joint program provider approval of Zoom Education, LLC and Call Box. Zoom Education, LLC is approved for awarding FAGD/MAGD credit.