The Importance of Setting Clear Expectations on the Phone

Self-Study Webinar

Hours Awarded: 0.5 Credits

Description: Review the specific expectations that are important to cover with your patients on the phone leading up to their appointments. Discover why it is crucial to set expectations and the benefit of doing so for your practice.

Educational Objectives:

Learn what types of expectations are important to set with your patients over the phone

Discover why setting expectations matters and expected results

Understand the reasons practices often struggle with setting clear expectations

Learn how to improve in setting expectations over the phone

Costs: Free Prerequisites: None Avaliable: April 9, 2020 - April 9, 2022 Teaching Method: Self-study Educational Method: Self-study AGD Subject Code: 550 Program Provider: Call Box Entity Providing Commercial Support: Call Box

Corey Johnson

Enterprise Account Executive

Corey Johnson is an Enterprise Account Executive at Call Box. For the past 7 years, Johnson has worked with thousands of organizations of from all industries to improve call outcomes and optimize business operations.

CE Zoom LLC, is designated as an Approved PACE Provider by the Academy of General Dentistry. The formal continuing education programs of this program provider are accepted by AGD for Fellowship, Mastership and membership maintenance credit. Approval does not imply acceptance by a state or provincial board of dentistry or AGD endorsement. The current term of approval extends from 1/1/18 to 12/31/21. Provider ID # 373236

This activity has been planned and implemented in accordance with the standards of the Academy of General Dentistry Program Approval for Continuing Education (PACE) through the joint program provider approval of Zoom Education, LLC and Call Box. Zoom Education, LLC is approved for awarding FAGD/MAGD credit.