During 2020, the healthcare industry experienced a dramatic shift in how everyday operations are conducted. One tool in particular is now being relied on more than every to keep patients informed, capture more opportunities and revenue, and ensure a seamless patient experience — the phone.
In the following data study, Call Box examines phone trends from more than 1,700 healthcare practices across the United States to conclude how the phone has been uniquely utilized in 2020 and present the top five phone trends that have impacted healthcare practices over the year. Furthermore, the study offers insight into where phone trends are headed in 2021.
In this data study, you'll discover:
The top five phone trends experienced by healthcare practices in 2020
An in-depth comparison of 2019 and 2020 phone metrics
How your own practice's metrics stack up compared to industry averages
Specific techniques to overcome common phone process challenges
How to make proactive adjustments in 2021 to more effectively leverage the phone