Jump to the following times to hear:

• 2:40 - Sala's proactive game plan when news initially hit about COVID-19
• 4:15 - The 3 essential tools Sala has kept in place after moving to bare bones operations
• 8:33 - Sala's operating model for emergency patient visits
• 9:50 - The office's current call volume compared to normal averages
• 10:07 - Sala's #1 priority for patient appointments once the office reopens
• 14:30 - Angie's upcoming plans for communication with existing patients
• 21:16 - Angie's advice for other dental practices during COVID-19