During 2020, the healthcare industry experienced a dramatic shift in how everyday operations are conducted. One tool in particular is now being relied on more than ever to keep patients informed, capture more opportunities and revenue, and ensure a seamless patient experience — the phone.
In this on-demand webinar, Call Box's Corey Johnson and Katie Tinkle will share how phone processes have dramatically changed from 2019 to 2020, offer specific data points to understand how your practice's phone metrics stack up compared to industry averages, and provide actionable recommendations to improve phone handling. Furthermore, Corey and Katie will dive into top 2020 trends to pinpoint how the phone has been leveraged throughout the year and offer recommendations to improve and capture more revenue in 2021.
In this free webinar, you'll discover:
How the role of the phone is rapidly changing and becoming more critical than ever.
How phone processes and metrics have shifted from 2019 to 2020.
The top five phone trends of 2020 and how your practice stacks up.
Where phone trends are headed in upcoming years and how to stay ahead of the competition.
A webinar workbook to apply the topics covered at your own practice.
For the past 7 years, Corey has worked with thousands of organizations to increase their bottom line through enhancing phone handling and converting more opportunities. Corey earned his MBA from the University of Delaware and graduated from UNC where he studied how the power of data can affect organizational change.
Katie came to Call Box with more than 5 years of experience in Staff Training and Development. She has spent the last 3 years expanding the Call Box Healthcare team and providing individual client consultation on best practices for Call Box utilization. Katie's goal is to ensure that every Call Box Healthcare client knows what data is available to them so they can reach their unique office goals.