Many healthcare practices have recently experienced a dramatic increase in the number of calls coming into their offices due to new restrictions placed on patient visits. Patients are being forced to call a practice repeatedly to coordinate their appointments both for scheduling purposes and when waiting to be seen. In doing so, phone lines have become overwhelmed, which results in poor connection scores and a frustrating experience for both patients and staff. Healthcare practices require a more efficient solution to manage their call volume and ensure patients receive care in a timely manner.
To provide healthcare practices a more effective tool to seamlessly coordinate patient appointments, Call Box is now offering text messaging to its healthcare clients. Office staff can receive messages and reach out to patients via text on cell phones, tablets, computers, or any other connected device.
Call Box texting is leveraged for a variety of uses including: