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TEAM MANAGEMENT
Call Box team management solutions provide the tools to efficiently manage multiple staff members' performance over the phone. Actionable insight allows businesses to proactively boost accountability and productivity.
Staff Performance Report

Receive actionable data on agent performance.

Identify each agent's conversion rate.

Staff Performance Report provides actionable data and information on top-performing agents and identifies agents who need additional training. At a high-level and granular view, understand each agent's conversion rate and ability to achieve the desired call outcome across multiple locations or teams with breakout reporting. Gain insight into each phone handler's performance to know exactly who can benefit from additional coaching in particular phone skills.
Search For A Call

Filter through calls handled by a specific agent.

Monitor staff member's call performance.

Quickly filter through calls handled by a specific agent to provide valuable training and coaching opportunities on areas that require improvement. Monitor ongoing call performance by listening to calls that meet particular search parameters.
Team Performance Consulting

Work closely with specialists who understand your business needs.

Gain quantified, actionable insight to drive improvements.

Our consulting team supports your team's phone skills development. We provide our best practices and industry insight as an additional resource to assist your team's continual improvement. Set actionable goals, understand industry benchmarks, and gain knowledge to leverage the phone for your business needs with the help of our specialists. Click here to meet the Call Box team.
Sentiment Detection

Receive alerts for potentially upset callers.

Provide immediate feedback and training.

Take customer relationships seriously with Sentiment Detection, which identifies potentially dissatisfied or upset callers and sends alerts to managers for follow up. Provide immediate feedback to the staff member who handled the call and proactively rescue the mishandled opportunity.
Voice Recognition

Accurately attribute calls based on each staff member's unique speech melody.

Increase accountability with performance tracking.

Track individual performance automatically through Voice Recognition, which identifies a staff member's unique speech melody and recognizes the voice for future calls to attribute calls to the right person. Instill accountability in your team and accurately track individual performance metrics.
Staff Performance Report
Staff Performance Report provides actionable data and information on top-performing agents and identifies agents who need additional training. At a high-level and granular view, understand each agent's conversion rate and ability to achieve the desired call outcome across multiple locations or teams with breakout reporting. Gain insight into each phone handler's performance to know exactly who can benefit with additional coaching in particular phone skills.
Explore our solutions
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Learn more about Call Box's solutions for optimizing phone performance.
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