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ENTERPRISE
Call Box's Enterprise solutions stream workflow, optimize operations, and provide actionable data and trends across multiple locations, teams, and call centers.
Call Center Solutions

Consolidate all customer communication in one place.

Manage customer conversations across locations or teams.

Consolidate all customer communication in one place with Call Box's call center solutions to provide consistent caller experience and phone handling interactions. Staff is presented with relevant caller information from CRM, PMS, or other contact management platform as a call comes in to handle the call more efficiently. With easy-to-read conversation history and the ability to listen in on live calls, you can monitor, manage, and execute on customer conversations across multiple locations or teams. The live feedback loops improve agent performance on the live call and going forward.
Enterprise Staff Performance Report

Analyze individual agent performance across locations or teams.

Proactively improve performance based on defined benchmarks.

Understand agent performance across multiple locations or teams with breakout reporting to determine top and bottom performers in a single report -- allowing you to make educated adjustments to improve operations. Define benchmarks to hold agents accountable to continuous improvement and instill healthy competition within and among teams.
Call Center Solutions
Consolidate all customer communication in one place with Call Box's call center solutions to provide consistent caller experience and phone handling interactions. Staff is presented with relevant caller information from CRM, PMS, or other contact management platform as a call comes in to handle the call more efficiently. With easy-to-read conversation history and the ability to listen in on live calls, you can monitor, manage, and execute on customer conversations across multiple locations or teams. The live feedback loops improve agent performance on the live call and going forward.
Explore our solutions
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Learn more about Call Box's solutions for optimizing enterprise operations.
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