11/6/2023 — Sensitive Information Removal isolates and removes sensitive caller information from audio recordings to ensure personal data is protected and to remove practice liability.

11/7/2023 — Call Tags attach tags to the call detail of a patient's call based on the transcription making it simpler to find and access important information from your conversations.

9/25/2023 — The Pursue Opportunities Seized report drives accountability to handle Pursue Opportunity alerts as quickly as possible, ensuring customers are helped instantly.

5/30/2023 — Read these frequently asked questions to familiarize yourself with GA4's new features in order to have a smooth transition.

6/1/2023 — In a continuous effort to improve security and maintain compliance with evolving FTC and HIPAA regulations, Call Box will be enforcing users to enable Multi-Factor Authentication.

4/6/2023 — Call Box has enhanced Call Details with a new look and design for a friendlier user experience.

3/29/2023 — Call Box is excited to announce enhancements made to its call association process so every phone call received at your practice can be assigned to the proper staff.

2/13/2023 — Call Box introduced a newly designed Website Conversion Report that provides visibility on the originating source for calls by using data-tracking insight.

2/7/2023 — Call Box has simplified the Website Conversions report into an easily digestible format and added newly designed insights.

9/7/2022 — Call Box has released completely revamped healthcare reports that increase efficiency and makes tracking vital data-backed information easier to navigate.

2/7/2023 — Call Box has revamped the User Engagement Report in order to better empower Administrative Users with knowledge regarding their team's activity.

Utilize the best-in-class call monitoring and analytics with Call Box to ingest all calls from your GoTo phone system.

8/16/2021 — Call Box selects NexHealth to provide clients with actionable patient insights and detailed reporting metrics on patient calls.

The features listed in this guide provide a glimpse of how Call Box can assist your practice in gaining in-depth insight and transforming overall phone performance.

This guide explains what a phone bridge is and the numerous benefits it can provide for your practice.

5/17/2021 — Call Box now provides email SMS notifications that allow you to receive and manage inbound patient text messages alerts right in your email inbox.

4/14/2021 — Call Box is excited to introduce more clarity in "Reasons Not Connected" reporting and re-introduce a prior, popular category: callers who didn't leave a live message.

1/29/2021 — Indicator added to Call Box's Call Details quickly identifies stranded patients who still require follow-up from staff.

1/19/2021 — Use this quick how-to guide to learn how you can assign calls to your staff in just two clicks!

Learn about how Call Box tracks, records, and analyzes 100% of calls received by call centers, as well as uses both human reviewers and AI to report on these calls.

Call Box provides a comprehensive patient outreach solution for healthcare practices that need expert assistance in managing outbound calling efforts.

12/14/2020 — Call Box introduces an innovative update to the Website Calls feature that provides group practices deeper insight into an individual location's phone calls when a website is shared among offices!

8/11/2020 — The Search for a Call page has new visual and practical updates to make it easier to find the calls you're looking for.

6/16/2020 — Call Box introduces improved accountability with Call Details, including a log of users who have seen patient calls.

Learn about the numerous benefits from the Call Box and GoTo Connect Cloud Phone System integration that can help improve your phone system.

Learn how Call Box can help improve your practice's phone skills, gain insight into every call, and help book more appointments.

This product packet explains what Call Box is and how it can provide your practice with the tools necessary to improve phone performance and patient experience.

Learn about how Pursue Box collects the most important calls that require immediate attention.

This guide goes over the difference between Website Calls Basic and Website Calls Optimize and how they can be used to track where your inbound calls are coming from.

Sentiment Detection uses artificial intelligence to analyze callers' tone of speech, cadence, rhythm, and volume.

Enterprise reporting helps you quickly identify which locations are your top performers, and which ones need more attention to grow.

Website Calls tracks website call conversions and has the ability to identify real business opportunity calls, resulting in more booked appointments.

Optimize your workflow with real-time performance analytics, information from integrated patient management systems, caller history, and live call coaching capabilities.

Call Box will provide comprehensive consulting and support to ensure proper system configuration and CRISP implementation.