Are You Set Up With Missed Call Alerts?

The unforeseen office closures from COVID-19 have greatly impacted practices across the country and their patients. When offices are closed to all non-emergency appointments, the ordinary way of caring for those patients must change. However, you can still provide patients an optimal experience when you're made aware of the callers trying to reach you during temporary closures and offer timely outreach.

When patients worry about rescheduling their appointments that have been canceled due to COVID-19 or attempt to reach you about a medical inquiry, we want to be sure you know these calls have occurred — even without being in the office. Call alert emails provide you with the actionable insight necessary to get notifications of missed patient calls during this unprecedented time. Whether you decide to follow up with patients now or when you're back in the office, call alert emails allow you to quickly see which patients have attempted to reach your practice without success and enable you to reach out to proactively provide assistance.

Listed below are 3 steps to set up missed call alerts for your practice. If you have questions or want to talk to someone about setting this up at your practice, please contact Call Box Support today by calling 214-446-7867 or emailing content@callbox.com.

Getting Alerts Set Up
  1. Log into Call Box and select Automated Reports under the Configuration section.

  2. Click Build a new automated report in the top, right-hand corner of your screen.

  3. Scroll to customize your automated report to get notified of specific inbound calls.

    In section 2 – Calls, we suggest you select:

    • Didn't Connect/No Message Left
    • Hung Up On Hold
    • Left Voicemail
  4. Helping adjust your phone handling process is just one of the many ways we are committed to helping your practice adapt to the present circumstances because of COVID-19. If there's anything we can do to help, please reach out to Call Box Support today by calling 214-446-7867 or emailing content@callbox.com.