How-To Guide: Assigning Agent Calls

Assigning calls to your staff is just two clicks away. When you find an unassigned call in your Call Box account and determine which staff member handled it, simply click the pencil and select the correct name from the dropdown menu. It's that easy!

Assigning calls to the right staff member ensures more accurate reporting and assists our artificial intelligence in recognizing your team's unique voices. If you have any questions about assigning calls or would like to talk to a member of our Support Team, call 214-446-7867.