Understanding and addressing the concerns and expectations of new callers is key to providing a welcoming experience from the start. As a healthcare professional, you have the power to shape the patient's perception and experience of your practice.
The way you handle the initial phone call can make a significant difference, setting the stage for a positive and lasting relationship. Practices leveraging the phone effectively hold a distinct advantage leading to consistent growth.
In this comprehensive guide, you'll uncover:
5 phone handling best practices to improve patient experience
Actionable recommendations to ensure your staff are professionals on the phone
How to measure phone handling performance at your practice
Tools to create a healthy culture of phone accountability among your team