During the month of May, Call Box is offering FREE mystery shop calls to your practice to evaluate your team's phone handling performance and provide specific areas of improvement!
How It Works:
1Submit your information and your practice's phone number. Our team will make 3-5 calls to your office as prospective patients attempting to schedule an appointment.
2We'll then analyze the calls using our CRISP review metrics as well as any customized review criteria specific to your practice.
3Finally, we'll set up a 30-minute call with you to review your team's phone handling and offer specific recommendations to see measurable improvement on the phone.
You'll walk away from this mystery shop campaign with:
A snapshot of how your team is performing on the phone provided by Call Box phone experts
A better understanding of areas your agents are excelling on the phone and where they may need additional coaching
Actionable recommendations to improve caller experience and capture more patients
Knowledge of how Call Box provides managers the insight they need to make informed operational adjustments and ongoing improvement to phone handling