Nearly every patient's experience with your practice begins over the phone. It's their first impression of your practice's professionalism, efficiency, and level of care. A positive phone experience can set the tone for the entire patient-provider relationship.
Practices that leverage the phone effectively hold a distinct advantage that leads to consistent growth. By taking advantage of the tools and solutions provided in this webinar, your team will learn how to provide exceptional service to every caller.
Watch now to learn and master:
Tools to measure phone handling performance and hold staff accountable
Proven word tracks to utilize on the phone to create a positive first interaction
4 distinct phone handling best practices to improve patient experience
Insights into how to create a healthy culture of phone accountability among your team
A Dallas native, Chelsey graduated from Southern Methodist University in 2015, with a degree in Biological Sciences, and a minor in Mandarin Chinese. She worked as a Microbiology Technologist at Medical City of Dallas. Chelsey now works at Call Box as a Client Sucess Consultant. Her mission is to help healthcare organizations learn customer service skills, gain the knowledge to convert more opportunities on the phone, and increase their bottom line through more booked appointments.