Call Box team management solutions provide the tools to efficiently manage multiple staff members' performance over the phone. Actionable insight allows businesses to proactively boost accountability and productivity.
Receive actionable data on agent performance.
Identify each agent's conversion rate.
Filter through calls handled by a specific agent.
Monitor staff member's call performance.
Work closely with specialists who understand your business needs.
Gain quantified, actionable insight to drive improvements.
Receive alerts for potentially upset callers.
Provide immediate feedback and training.
Accurately attribute calls based on each staff member's unique speech melody.
Increase accountability with performance tracking.