The holiday season presents hurdles for healthcare practices. Patients hurry to attend to their year-end healthcare requirements, practices operate on reduced hours, and office personnel go on vacations. This leads to a more crowded appointment schedule and a significant increase in call volumes.
In this research study, Call Box compiles holiday phone trends based on appointment outcomes in 2022 by analyzing thousands of practices' phone metrics. The study describes the importance of preparing for the holiday season, and six strategies that are essential for a successful holiday season.
In this comprehensive research study, you'll discover:
Holiday trends from 2022 that affected appointment conversion rates
Data insights from Thanksgiving, Christmas and New Years in 2022
Research-backed insights into how to handle an increase in call volume
How to handle patient objections during the holiday season